Frequently Asked Questions

Find clear answers to common questions about our products, orders, shipping, returns, and payments.

Do you offer free shipping?

No. C.Kay's Designs offers Flat Rate Standard Shipping on all orders within Canada. All orders ship for a flat rate of $8.00 CAD, with no minimum order value required.

How long does it take to process an order?

Orders generally take 1–3 business days to process. After processing, estimated transit time is 3–7 business days, bringing total estimated delivery to up to 10 business days.

What is your order cut-off time?

Our daily order cut-off time is 2:00 PM (Mountain Time), Monday to Friday. Orders placed after the cut-off, on weekends, or on statutory holidays are processed the next available business day.

Which shipping carrier do you use?

We currently ship all orders using Canada Post.

How will I receive my tracking information?

Once your order ships, you'll receive a confirmation email with tracking details. Tracking updates may take up to 24 hours to appear after the carrier scans your package.

What is your return policy?

We accept eligible returns within 30 days of delivery, provided the item meets the requirements outlined in our Return & Refund Policy.

Do you accept exchanges?

No, we don't currently offer direct exchanges. If you'd like a different size, colour, or item, simply return your original order for a refund and place a new order.

Is there a restocking fee?

No, we don't charge a restocking fee for eligible returns.

How are refunds processed?

Once an approved return is received and reviewed, we process the refund to your original payment method. This can take up to 10 business days, and the time for funds to appear may vary by provider.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express. Refunds are returned through the original payment method used.

Do you ship internationally?

Not at this time — we currently ship within Canada only. If we expand internationally in the future, we'll update our policies accordingly.

What if my delivery is delayed?

Delivery times can occasionally be affected by carrier operations, weather, or holidays. If your shipment seems significantly delayed, contact our support team with your order and tracking details so we can help.

How can I contact C.Kay's Designs?

You can reach our support team by email at support@ckaysdesigns.store or by phone at +1 780-841-3917. Including your order number helps us assist you faster.