Shipping Policy

At C.Kay's Designs, we work hard to get your order to you as quickly and reliably as possible. Please review the details below to understand how our shipping process works.

Shipping Destination

At this time, C.Kay's Designs currently ships only within Canada.

We do not offer international shipping at this time. If we expand to international shipping in the future, this policy will be updated to clearly reflect the applicable countries, timelines, and charges.

Order Processing

Orders are prepared and packed before being handed over to our shipping carrier.

  • Processing Time: 1–3 Business Days
  • Order Cut-Off Time: 2:00 PM (Mountain Time), Monday to Friday

Orders placed after 2:00 PM (Mountain Time), on weekends, or on statutory holidays are processed on the next available business day.

Processing times may occasionally be affected by weekends, holidays, or high order volumes.

Estimated Delivery

Once your order has been processed and shipped, it is delivered within the following estimate:

  • Transit Time: 3–7 Business Days
  • Total Estimated Delivery: Up to 10 Business Days (processing + transit combined)

Delivery times are estimates and may vary depending on your location within Canada, carrier operations, weather conditions, holidays, and other circumstances outside our control.

Shipping Carrier

C.Kay's Designs currently ships all orders with Canada Post. Please note that the carrier used may vary depending on the shipment and delivery destination, and we may work with additional carriers in the future to ensure orders arrive within our stated timeframe.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking details may take up to 24 hours to update after the carrier receives and scans your package.

Delivery Issues

Please ensure your shipping address is accurate and complete before placing your order.

If you notice an error in your shipping information after placing an order, contact us as soon as possible so we can attempt to correct it before your order is dispatched.

If tracking shows your package as delivered but you're unable to locate it, please check around your delivery area, including any safe locations the carrier may use, before contacting our support team with your order and tracking details.

Shipping Delays

While we aim to keep all deliveries within our estimated timeframe, occasional delays can occur due to circumstances outside our control, including:

  • Carrier operations or service interruptions
  • Weather conditions
  • Statutory holidays and high order volumes
  • Other circumstances beyond our control

If your order appears significantly delayed beyond our stated estimate, please reach out to our support team with your order details.

Multiple Shipments

In some cases, items from the same order may be shipped separately. If this happens, you will receive separate tracking information for each package.

Shipping Charges

C.Kay's Designs offers Flat Rate Standard Shipping within Canada.

  • Flat Rate Standard Shipping: $8.00 CAD
  • Destination: Canada
  • No minimum order value required

Need Help With Your Shipment?

If you have questions about shipping, tracking, or an existing order, our support team is here to help at support@ckaysdesigns.store .