Payment Policy

At C.Kay's Designs, we're committed to providing a secure and convenient checkout experience. Please review our payment policy before placing your order.

Accepted Payment Methods

We accept Visa, Mastercard, and American Express. All payments must be successfully authorized before an order can be processed and shipped.

Currency

All prices on our website are displayed and charged in Canadian Dollars (CAD).

Payment Authorization

In some cases, your payment may be subject to verification or authorization by your card provider. If a payment cannot be successfully authorized, your order will not be processed until payment is received.

Order Total

Before completing your purchase, the checkout page will display your full order total, including any applicable shipping charges. Please review your order carefully before submitting payment.

Payment Security

Payment transactions are handled securely through our checkout provider. C.Kay's Designs does not store complete payment card details on its own systems — this information is handled according to our payment provider's own security practices.

Payment Issues

If you experience a problem completing payment, please double-check that your card details are correct and your payment method is active. If the issue continues, contact our support team for assistance.

Order Cancellation & Payment

If you need to cancel an order, contact us as soon as possible after placing it. Cancellations can only be considered before the order enters processing or ships. Where a cancellation is approved, the amount will be refunded to your original payment method.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Eligible returns are accepted within 30 days
No restocking fee is charged for eligible returns
Approved refunds are processed within up to 10 business days

Once processed, the time for funds to appear in your account may vary depending on your card provider.

Incorrect or Duplicate Charges

If you notice an incorrect or unexpected duplicate charge related to your order, please contact our support team with your order number and payment details so we can review the transaction.

Payment & Order Information

Customers are responsible for providing accurate information at checkout, including the details required to complete payment and process delivery. We may contact you if additional information is needed to verify or process your order.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment process or store operations. Updates will be posted on this page.