Privacy Policy

At C.Kay's Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit or shop with us.

Our Commitment to Privacy

We collect and use customer information only when reasonably necessary to operate our store, process orders, provide support, and improve your overall shopping experience.

Information We May Collect

When you browse our website, contact our support team, or place an order, we may collect the following:

Name and contact information
Email address and phone number when provided
Billing and shipping information
Order and purchase history
Information you share when contacting customer support
Payment-related information required to complete a transaction
Device, browser, and website usage information
IP address and related technical information

How We Use Information

Information collected through our store may be used to:

Process and fulfill orders
Provide order and shipping updates
Respond to questions and support requests
Manage returns
Improve our website and shopping experience
Maintain website security and help prevent fraud
Meet applicable legal and regulatory requirements
Send marketing communications where appropriate and permitted

Payment Information

C.Kay's Designs accepts Visa, Mastercard, and American Express. Payment information is processed through our payment provider, and we do not intentionally store complete payment credentials on our own systems. Payment data is handled according to that provider's own security and privacy practices.

Shopify & Store Services

Our online store runs on Shopify, which provides the technology behind our storefront, checkout, and related features. Information submitted through our store may be processed by Shopify and other trusted service providers as needed to deliver the services you request.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Keep shopping cart functionality working
Remember your preferences
Support secure, reliable website functionality
Understand how visitors interact with our site
Improve website performance and usability

You can manage or disable cookies through your browser settings, though disabling certain cookies may affect some site features.

How We Share Information

C.Kay's Designs does not sell or rent your personal information. We may share information with trusted service providers when reasonably necessary, including those involved in:

Payment processing
Order fulfillment and shipping
Website hosting and technical services
Website analytics and performance
Customer support
Marketing services where applicable

Shipping & Order Information

To fulfill your order, certain information — such as your name, delivery address, contact details, and order information — may be shared with our shipping carrier. We currently ship within Canada using Canada Post.

Data Security

We take reasonable measures to protect the information handled through our store from unauthorized access, loss, misuse, or disclosure. However, no method of storing or transmitting data online can be guaranteed to be completely secure, and we continue to review and improve our practices.

How Long We Keep Information

We retain personal information only as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Your Privacy Choices

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion where applicable
Object to or restrict certain processing where applicable
Withdraw consent for marketing communications

To make a privacy-related request, please contact us using the details below.

Marketing Communications

If you choose to receive promotional messages from us, we may use your contact details to send updates and offers. You can opt out at any time using the unsubscribe link in our emails or by contacting our support team.

Third-Party Services & Links

Our website may contain links to or use services from third parties, which operate under their own privacy policies. We are not responsible for the practices of sites or services we do not operate, and recommend reviewing their policies before sharing personal information.

Children's Privacy

Our website is intended for general shopping use and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or applicable requirements. Updates will be posted on this page, and we encourage you to review it periodically.