Return & Refund Policy

At C.Kay's Designs, your satisfaction matters to us. If something isn't right with your order, please review the policy below to understand how returns and refunds are handled.

30-Day Return Window

We accept returns within 30 days from the date your order is delivered.

Return Requirements

To be eligible for a return, your item must meet all of the following conditions:

Returned within the 30-day return period
In its original, unused condition
Include the original packaging, accessories, and any other components received with the order
Have all original tags, labels, and stickers attached, where applicable
Approved through our return authorization process before being sent back

Returns that do not meet these requirements may be reviewed before a refund is approved.

How to Return an Item

Returns are handled by mail. Before sending an item back, please contact our support team so we can provide you with the correct return instructions.

Please do not send a return to our business address unless our support team has specifically instructed you to do so.

Refund Process

Once we receive your returned item, it will be reviewed to confirm it meets our return requirements. If approved, your refund will be issued to your original payment method.

Refund Processing Time: Up to 10 Business Days
Restocking Fee: None

Please note the time for a refund to appear in your account may vary depending on your bank or card provider.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A brief description of the issue
Clear photographs of the item and the issue
Photographs of the packaging, where relevant

Our team will review the details and determine the best solution.

Exchanges

C.Kay's Designs does not currently offer direct exchanges. If you would like a different size, colour, or item, simply return your original order for a refund in line with the requirements above, and place a new order for the item you'd prefer.

Return Shipping

Returns must be sent by mail using the instructions provided by our support team. If you receive a defective, damaged, or incorrectly shipped item, please contact us before arranging any return so we can advise on the appropriate next steps.

Order Cancellation

If you need to cancel an order, please contact our support team as soon as possible after placing it. Cancellation requests can only be honoured before your order has entered processing or been shipped. Once an order has shipped, it cannot be cancelled — however, you may request a return once it's delivered, subject to the terms of this policy.